Cancellation Policy

1. Customer-Initiated Cancellation

Subscribers may cancel their active subscription plan at any time through the Customer Account Dashboard or by submitting a written notice to our support team at hello@heavenlygardens.ae.

2. Notice Period & Billing Impact

• Monthly Subscriptions: Cancellation must be requested at least 7 days prior to the next scheduled billing date to avoid auto-renewal.
• Quarterly / Annual Subscriptions: Cancellation notice must be provided at least 14 days prior to the contract renewal date.
• When cancelled, your subscription remains active until the final day of your currently paid billing period. All remaining scheduled visits for that paid period will be honored.

3. Pending Invoices & Outstanding Balances

Cancellation of a subscription does not relieve the customer of the obligation to pay any outstanding or overdue invoices for services already performed prior to the cancellation request.

4. Company Cancellation Rights

Heavenly Gardens reserves the right to suspend or terminate service immediately under the following circumstances:

• Non-payment or failed card authorization upon subscription renewal.
• Unsafe or hostile working conditions at the subscriber's property.
• Repeated denial of access to the grounds during agreed visit windows.