Refund Policy

1. General Policy

Heavenly Gardens is committed to delivering exceptional landscape maintenance and estate stewardship. Due to the recurring nature of on-site manual labor and equipment allocation, subscription fees are generally non-refundable once service visits for the billing cycle have commenced.

2. Eligible Circumstances for Refund

Full or partial refunds will be promptly issued under the following specific conditions:

• Duplicate Payments: If a technical glitch results in double charging for the same billing period, the excess transaction will be refunded 100%.
• Failed Gateway Transactions: Funds debited from your card without order confirmation will be credited back automatically.
• Service Non-Delivery: If Heavenly Gardens cancels or fails to deliver scheduled visits for reasons attributable solely to our negligence and cannot reschedule, a pro-rata refund for the unperformed visits will be provided.
• Cancellation Prior to Start Date: If a new subscription is cancelled in writing at least 48 hours before the first scheduled visit date, a full refund will be processed minus nominal administrative gateway processing fees.

3. Non-Refundable Items

• Completed landscape maintenance visits.
• Custom plant orders, seasonal flower installations, or soil treatments already delivered to the client premises.
• Subscriptions cancelled mid-cycle after visits have already been conducted (pro-rata refunds do not apply to executed visits).

4. Refund Processing Timeline

All approved refunds will be credited back exclusively to the original credit or debit card used at checkout via the Abu Dhabi Islamic Bank (ADIB) Payment Gateway.

Refund processing typically takes between 5 to 15 business days to reflect in your card statement, depending on your issuing bank's settlement procedures within the UAE or internationally.

5. Requesting a Refund

To request a refund, please contact our billing team with your Order ID, Invoice Number, and reason for request: